PRIVACY POLICY

Effective Date 01/03/2025

1. Introduction
Welcome to Ardbrae Holiday Lodges (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website to book self-catering holiday lodges.
By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information
We Collect When you book a holiday lodge with us, we collect the following personal information:

• Identity Information: Name, email address, phone number.
• Address Information: Billing and booking address.
• Payment Information: Bank details, credit/debit card details for payment processing.
• Booking Details: Dates of stay, lodge preferences, and special requests.
• Technical Information: IP address, browser type, and usage data when interacting with our website.

3. How We Use Your Information
e use your information for the following purposes:

• To process and manage your bookings.
• To communicate with you about your booking and provide customer support.
• To process payments securely.
• To improve our website and services.
• To comply with legal and regulatory obligations.
• To send you marketing communications (only if you have given consent).

4. How We Share Your Information
We do not sell your personal information. However, we may share it with:

• Payment Processors: To securely process transactions.
• Service Providers: Third-party vendors that help us operate our website and services (e.g., hosting providers, email service providers).
• Legal Authorities: If required by law or to protect our rights.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, so we encourage you to take precautions when sharing personal information.

6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. We comply with UK GDPR and the Data Protection Act 2018 regarding data storage and disposal.

7. Your Rights
Under UK GDPR As a data subject, you have the following rights concerning your personal data:

• The right to access, update, or delete your personal data.
• The right to withdraw consent for marketing communications.
• The right to request data portability.
• The right to object to processing or request restriction of processing.
• The right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, please contact us at Info@ardbraeholidaylodges.co.uk

8. Cookies and Tracking Technologies
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Ardbrae Holiday Lodges
A and S Gairns, Invermilton, Comrie, PH6 2 LS
Email: info@ardbraeholidaylodges.co.uk
Phone: 01764 670552